Customer Care Agent
Your WhatsApp support assistant for shipments, quotes and bookings.
AION Customer Care
Answers shipment, quote and booking questions on its own, grounded in your app records and the guidelines below. Anything it cannot resolve becomes a support ticket for your team.
Greeting customers see
“Hi, this is AION Customer Care. I can check shipment status, review quotes and bookings, and help with delivery questions. Share your tracking or quote number to get started.”
Own records only
Customers must give a reference first, and can only see records tied to them. Anonymous WhatsApp users get no private data.
7 record types
Least-privilege access to shipments, quotes and bookings — read-first, with the narrowest permitted writes.
Tune the guidelines
Tone, escalation and refusal rules are written into the agent. Change them any time and it follows the new wording.
Connect WhatsApp for customers
Customers message first — the agent replies in the same chat. Set up the WhatsApp channel in the agent editor, then share the connect link.
Agent configuration: aion_customer_care · Manage your other agents